Deep understanding of user behavior

See for yourself exactly how customers experience your website. Watch how they navigate your content and understand how their behavior is impacted by errors, load speed, and friction.

Get smart with super-specific segmentation and sophisticated user mapping so that, no matter the device or channel, you have a holistic view of user behavior.

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Let Decibel Insight do the work - and the talking

A whole host of extra features means you won't spend hours sifting through journeys. Our algorithms surface where the behavior of users deviates from the norm - be it through frustration or engagement - so that the sessions you watch back are always interesting.

Seen something important? Comment on, favorite, and share eye-opening user sessions with your organization.

Our clients love working with us

"Decibel Insight gives us a way to understand the customer experience that no other tool in our technology stack can. It strikes a delicate balance between quantitative and qualitative data, giving us both the what and the why behind site performance."

Merritt Aho

Director of Testing & Optimization

" Decibel Insight has proven invaluable in resolving our client's conversion issues and allowed us to proceed with the creation and delivery of a CRO and UX service offering. "

Martin Crutchley

Digital Strategist

" We wanted to replace our existing tool with something more in-depth and innovative. With its sleek interface, advanced heatmaps, Google Analytics integration and filtering options, Decibel Insight made perfect sense for us. "

Laura Boyle

Digital Insights Analyst

" Integrating Decibel Insight with the industry's top testing and analytics tools is a breeze. With this type of integration, Decibel Insight could provide you with the visuals you need to back up your A/B testing. "

Mike Adams

Director & Optimization Engineer

" Decibel Insight gives us unprecedented visibility into how visitors use our websites. Instead of convincing stakeholders we need to change something they love, we let Decibel Insight do the talking. "

Emily Franson

Director of Web Marketing

Merritt Aho
Martin Crutchley
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Mike Adams
Emily Franson

Session Replay Guide - eBook

7 Simple Steps to Get the Most Out of Session Replay

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