For the purpose of the Data Protection Act 1998 (the Act), the data controller is Decibel Insight Limited of 89 Worship Street, London EC2A 2BF, United Kingdom.
We, Decibel Insight Limited are committed to protecting and respecting your privacy. This policy (together with any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting the Decibel Insight website which appears at www.decibelinsight.com (“our site”) you are accepting and consenting to the practices described in this policy.
This is information about you that you give us by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our site, request a demo, place an order or make a request on our site, participate in discussion boards or other social media functions on our site such as instant chat, enter a competition, promotion or survey and when you report a problem with our site.
The information you give us may include your name, address, e-mail address and phone number. If you contact us, we may keep a record of that correspondence. You do not have to respond to requests from us to complete surveys or enter competitions.
For each of your visits to our site we will automatically collect the following information:
This is purely data about our types of users, browsing actions and patterns, and does not identify any individual unless they provide us with their details.
We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies). If applicable, we will notify you when we receive information about you from them and the purposes for which we intend to use that information.
This helps us to provide you with a good experience when you browse our website and also allows us to improve our site and to deliver a better and more personalised service. For example, they enable us to:
We use information held about you in the following ways:
We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).
We would like to send you information by post, email or telephone about products and services, competitions and special offers which may be of interest to you. Other businesses within our group may also send you similar marketing messages. You will be given the option to specify your marketing preferences when providing your information through forms on our site. If you have consented to receive such marketing from us, you can opt out at any time. See 'What rights do you have?’ below for further information.
You agree that we have the right to share your personal information with:
We will disclose your personal information to third parties:
We will use industry-standard technical and organisational measures to safeguard your personal data. While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us (see ‘How to contact us?’ below).
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org.
We may need to transfer your personal data to a country outside the European Economic Area in connection with services that you have requested to access, demo or which you have subscribed to and we share your personal data with Decibel Insight, Inc which involves transferring your personal data to the United States. Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries: https://ec.europa.eu/info/law/law-topic/data-protection_en
Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission webpage on Model Contract Clauses: https://ec.europa.eu/info/law/law-topic/data-protection_en
Compelled disclosure: Decibel Insight may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
If you would like to request a copy of your information which we hold, please:
We may charge a small fee for this service.
If you would like us to correct any mistakes in your information which we hold, please:
If you would like us to stop contacting you for direct marketing purposes, please:
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us by contacting us. See the “How to Contact Us” section below.