For the purpose of the Data Protection Act 1998 (the Act), the data controller is Decibel Insight Limited of 89 Worship Street, London EC2A 2BF, United Kingdom.
We, Decibel Insight Limited are committed to protecting and respecting your privacy. This policy (together with any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting the Decibel Insight website which appears at www.decibelinsight.com (“our site”) you are accepting and consenting to the practices described in this policy.
This is information about you that you give us by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our site, request a demo, place an order or make a request on our site, participate in discussion boards or other social media functions on our site such as instant chat, enter a competition, promotion or survey and when you report a problem with our site.
The information you give us may include your name, address, e-mail address and phone number. If you contact us, we may keep a record of that correspondence. You do not have to respond to requests from us to complete surveys or enter competitions.
For each of your visits to our site we will automatically collect the following information:
This is purely data about our types of users, browsing actions and patterns, and does not identify any individual unless they provide us with their details.
We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies). If applicable, we will notify you when we receive information about you from them and the purposes for which we intend to use that information.
This helps us to provide you with a good experience when you browse our website and also allows us to improve our site and to deliver a better and more personalised service. For example, they enable us to:
We use information held about you in the following ways:
We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).
If you have given permission, we may share your personal data with organisations who are our business partners and we or they may contact you (unless you have asked us or them not to do so) by email, telephone or post, about products, services, promotions, and special offers that may be of interest to you. If you prefer not to receive any further direct marketing communications from us or our business partners, you can opt out at any time. See further ‘Your rights‘, below.
If you are an existing customer or you have expressed interest in and requested more information about our products and services, we may contact you by email, telephone or post about existing services that you have purchased as well as about similar products and services where we consider it to be in our legitimate interests to do so.
We only rely on our legitimate interests, where these are not outweighed by your interests or fundamental rights and freedoms. The legitimate interests we rely on for this processing are: to promote the Decibel products and services to you, and issue our direct marketing materials to you. You have a right to object and to seek to restrict such processing. See the ‘Your rights‘ section for more information on how to exercise your right to object.
We will consider several factors when assessing an objection including: our users’ reasonable expectations; the benefits and risks to you, us, other users, or third parties; and other available means to achieve the same purpose that may be less invasive and do not require disproportional effort. If your objection is upheld, we will cease processing your information, unless the processing is based on compelling legitimate grounds or is needed for legal reasons.
Where you have given your permission and you change your mind and you no longer wish to receive marketing and promotional communications from us, you may unsubscribe or opt-out of receiving them by following the instructions included in each newsletter or communication or by contacting us. See the ‘How to contact us’ section below.
Decibel will also offer you the opportunity to choose (opt-out) whether your personal data is (a) to be disclosed to a third party, or (b) to be used for a purpose other than the purpose for which it was originally collected or subsequently authorized by you.
See further ‘Your rights‘ below for more information about what you can do in relation to your personal data collected and used by us.
You agree that we have the right to share your personal information with:
We will disclose your personal information to third parties:
We will use industry-standard technical and organisational measures to safeguard your personal data. While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us (see ‘How to contact us?’ below).
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org.
We may need to transfer your personal data to a country outside the European Economic Area in connection with services that you have requested to access, demo or which you have subscribed to and we share your personal data with Decibel Insight, Inc which involves transferring your personal data to the United States. Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries: https://ec.europa.eu/info/law/law-topic/data-protection_en
Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission webpage on Model Contract Clauses: https://ec.europa.eu/info/law/law-topic/data-protection_en
Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.
To learn more about the Privacy Shield program, and to view our certification (where you will find details of what information is sent to Decibel Insight, Inc, and the purposes for which it processes it), please visit https://www.privacyshield.gov/
If you have a concern about the way your data has been handled when it was transferred to Decibel Insight, Inc in the United States using the Privacy Shield Framework, please refer to the “Complaints” section below.
U.S. Federal Trade Commission enforcement: Decibel Insight’s commitments under the Privacy Shield are subject to the investigatory and enforcement powers of the United States Federal Trade Commission.
Compelled disclosure: Decibel Insight may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
If you would like to request a copy of your information which we hold, please:
We may charge a small fee for this service.
If you would like us to correct any mistakes in your information which we hold, please:
If you would like us to stop contacting you for direct marketing purposes, please:
You may request that we cease processing your personal data. If you make such a request, we shall retain only the amount of personal data pertaining you that is necessary to ensure that no further processing of your personal data takes place. Please note that if you exercise this right and you have contracted for a service from us we may not be able to continue providing the service.
You can ask us to erase all your personal data (also known as the “right to be forgotten”) in the following circumstances:
Unless we have reasonable grounds to refuse to erase your personal data (e.g. because it is necessary to continue to process it in order to provide a service which you have contracted), all requests for erasure shall be complied with.
The right to data portability only applies:
We can refuse your data portability request if the processing does not satisfy the above criteria. Also, if the personal data concerns more than one individual, we may not be able to transfer the information to you if doing so would prejudice the other person’s rights.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us by contacting us. See the “How to Contact Us” section below.
In compliance with the Privacy Shield Principles, Decibel commits to resolve complaints about our collection or use of your personal information. EU and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Decibel as specified above.
Decibel has further committed to cooperate with the panel established by the EU data protection authorities (DPAs) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) with regard to unresolved Privacy Shield complaints concerning data transferred from the EU and Switzerland.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, you can contact the Information Commissioner’s Office in the UK (ICO). Specifically, for unresolved complaints concerning Privacy Shield you should follow the process and complete the form found on the ICO’s website: https://ico.org.uk/concerns/eu-us-privacy-shield/