Digital Experience Intelligence

Smart data for businesses looking to

Find digital experience issues before your customers do

Decibel's Digital Experience Score (DXS^®) automates the process of experience analysis across your entire website or app, so you can see exactly where and how to improve - in real time.

See how it works in our
75-second video

Less research, more impact on revenue

Powered by machine learning, Decibel automatically prioritizes opportunities for improvement, enabling you to focus on what matters: delighting your customers and increasing conversions.

Measure

Track changes in frustration and engagement to learn what your audiences like – so you can grow customer lifetime value. A credible KPI for experiences. Finally.

Discover

Make impactful improvements quickly. Decibel ranks by significance the experience issues affecting your users, so you can get total visibility into where and how to focus your efforts.

Fix

Step into your customers’ shoes and feel their pain. Decibel provides a full suite of diagnostic tools, including session replay, heatmaps, form analytics, and more – so you can investigate and solve problems quickly.

Activate

Your entire MarTech stack – smarter. Decibel enriches your favorite tools with smart experience data to complete the story of website & app performance. Be it providing context for voice of customer platforms, adding customer experience data to business intelligence dashboards, or identifying the ‘why’ behind the ‘what’ of web analytics – Decibel has you covered.

Track changes in frustration and engagement to learn what your audiences like – so you can continuously drive customer lifetime value. A credible KPI for experiences. Finally.

Make impactful improvements quickly. Decibel ranks by significance the experience issues affecting your users, so you can get total visibility into where and how to focus your efforts.