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Introducing the Digital Experience Score (DXS)

Learn how to benchmark your website and app with the revolutionary new metric for measuring experiences online

Get my free report

Introducing the Digital Experience Score (DXS)

Learn how to benchmark your website and app with the revolutionary new metric for measuring experiences online

Get my free report

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Benchmark, understand, and improve digital experiences like never before

The Digital Experience Score (DXS) is the first ever all-encompassing metric for measuring customer experience online. It provides objective measurement of customer experiences on your websites, web applications, and native apps.

Powered by machine-learning, Decibel's proprietary algorithms process hundreds of smart new digital interaction metrics - purpose-built to measure experience online - and automatically calculate a holistic experience score for every visit to your websites and apps.

This report outlines how DXS is calculated and advises companies on how to understand and improve experiences on their websites, applications, and native apps.

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Experimentation is at the heart of our digital change and requires detailed analysis between variations. Decibel is fundamental to us understanding customer behavior and refining these tests.

Mark Johnson Mark Johnson, Head of Analytics

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