<img height="1" width="1" src="https://www.facebook.com/tr?id=466594813771579&amp;ev=PageView &amp;noscript=1">
decibel-logo
decibel-logo

Measuring the Digital Customer Experience, Objectively

A webinar with one of the world's leading authorities on customer-focused business strategies, Don Peppers

Watch the Recording

Measuring the Digital Customer Experience, Objectively

A webinar with one of the world's leading authorities on customer-focused business strategies, Don Pepper

Watch the Recording

Your webinar hosts...

Don Peppers

CX Leader

Ben Harris

CEO at Decibel

Customer experience leader Don Peppers discusses how to generate qualitative customer data at a quantitative scale

In addition to subjective voice-of-customer surveys, it’s vital to have hard, objective data when evaluating the digital customer experience – mouse tracks that indicate frustration, incorrect or cumbersome navigation steps, slow loading times, and so forth.

With actual performance data you can not only drill down from your VOC data to dissect problems, you can detect new problems in real time. In this Webinar, with Don Peppers and Decibel’s CEO, Ben Harris, we covered:

  • How objective metrics can improve a company’s assessment of its digital CX quality
  • What kind of objective metrics are available
  • A newly available, single-number summary of digital CX quality from Decibel, the Digital Experience Score, or DXS
quotation-mark quotation-mark

You can’t do right by customers simply by listening to them. You also need to see what’s actually happening.

Don-Peppers Don Peppers, Founding Partner

cx-speakers

Watch the recording now