A webinar with one of the world's leading authorities on customer-focused business strategies, Don Peppers
A webinar with one of the world's leading authorities on customer-focused business strategies, Don Pepper
CEO at Decibel
In addition to subjective voice-of-customer surveys, it’s vital to have hard, objective data when evaluating the digital customer experience – mouse tracks that indicate frustration, incorrect or cumbersome navigation steps, slow loading times, and so forth.
With actual performance data you can not only drill down from your VOC data to dissect problems, you can detect new problems in real time. In this Webinar, with Don Peppers and Decibel’s CEO, Ben Harris, we covered:
Don Peppers, Founding Partner