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Resources

Become a digital leader in your industry. Our resources cover everything you need for understanding exactly how to measure and improve online customer experiences.

All Resources

WEBINAR

Measuring the Digital Customer Experience, Objectively

Quantifying customer experiences with one of the world's leading authorities on customer-focused business strategies, Don Peppers.

ULTIMATE GUIDE

Ecommerce in 2019: the Ultimate Guide to Customer Experience Management

Everything you need to take control of your online store and provide fantastic experiences to your customers.

REPORT

Introducing the Digital Experience Score (DXS)

Benchmark, understand, and improve digital experiences like never before with the first holistic measure of customer experience online.

REPORT

Gartner's Personalization Report: Decibel Designated a 'Cool Vendor'

Each year, Gartner identifies innovative vendors in technology. See why Decibel is among the 'Cool Vendors' for personalization in 2018.

ULTIMATE GUIDE

The Ultimate Guide to Digital Experience Transformation

Discover how the world’s leading companies harness the latest web technologies to stay ahead of the competition and delight their customers online.

CASE STUDY

Fidelity Achieves 100% Return on Annual Investment in Week One

Decibel's qualitative insights enable Fidelity to fix a previously unknown issue costing a significant amount per month.

QUIZ

How Effective are You at Measuring Online Customer Experiences?

See how your company compares to others in the industry when it comes to measuring & delivering digital experiences - and get tips on how to improve.

CASE STUDY

Tesco Mobile Achieves +70% Conversion in Checkout Step

Combining quantitative and qualitative insights informs a successful redesign of Tesco Mobile's checkout process.

REPORT

Revealing Digital Behavior: Applying Data Science to 2.2 Billion User Sessions

See what our data scientists discovered about digital body language - and what it means in relation to customer experience.

CASE STUDY

River Island Achieves +6.5% Conversion Rate in Just 35 Days

Using Decibel to take a forensic look at product pages leads to a complete redesign of how validation errors are displayed.

EBOOK

5 Difficult Questions to Ask of Your Website (and 5 Heatmaps to Answer Them)

Do you really know why your website is performing the way it is? It's time to put it on trial.

CASE STUDY

Provident Achieves +15% Form Completion Rate

Measuring and optimizing website forms using funnel and form analytics leads to 15% more completions.

EBOOK

7 Simple Steps to Get the Most Out of Session Replay

Do you find yourself watching session replays at random? Learn how to be more selective and get insights faster in this free ebook.

CASE STUDY

Education First Achieves +20% Form Submissions

Enhancing Adobe Analytics with insights into customer behavior leads to a 20% increase in form submissions.

WEBINAR

What Does the Future Hold for Website Analytics?

Discover the latest trends in web analytics in this exclusive webinar recording with Adobe, Decibel, and Proactiv.

CASE STUDY

LexisNexis Achieves +81% Revenue & +77% Conversion Year on Year

Placing Decibel at the heart of their optimization methodology transforms the peformance of LexisNexis's UK site.

REPORT

Load Time's Impact on User Behavior across Devices

Our data scientists analyzed 83,828 user sessions from two popular websites - one ecommerce and one travel - over a four-month period.

CASE STUDY

Dun and Bradstreet Achieves +168% Uplift with Decibel

Driving traffic to the careers page by reviewing visitor journeys.

REPORT

How is the Customer Experience Industry Shaping Up?

Discover the challenges faced by the digital customer experience industry - and how your business compares.

CASE STUDY

British Airways Inform Customer Support & Optimize Page Layouts

Using an on-site survey with Decibel to enhance understanding of user journeys and get the full story behind customer support issues.

REPORT

What Drives Users to Convert on Travel Websites?

Behavioral analysis of 128,535 visitor sessions across two major global travel websites.

CASE STUDY

Micro Focus Transforms its Approach to Web Design

"Before, our websites were thrown together without much thought for usability and layout. Now every detail is scrutinized to see how people interact."

CASE STUDY

Return on Digital Resolve Client Conversion Issues

"Without Decibel, our conversion optimization and user experience delivery framework wouldn't exist in its current form."

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