You're busy. We're here to help.

Decibel Insight was born out of a digital agency, so we know what makes good websites and apps tick. Not only do we align to your strategic goals and optimization plans, we find ways to enhance them with our unique insights into digital experiences.

Need more support? No problem. Whatever the size of your project or its scope, with in-house engineers and data scientists, we're always on hand to help. 

Meet your extended team...


Personal Account Manager

Someone you can rely on. Be it demonstrations, feature requests, customized training, best practice advice - your account manager is there to assist you. Always.


Dedicated Solutions Engineer

With these guys, set up's a breeze. All the technical aspects of your implementation are covered. New integration? No worries. Whenever you need them, they're there. 


On-demand Technical Support

Got an urgent 'how to' query? Based in the US and UK, our technical support analysts work round the clock to investigate and fix any issues.


Unlimited Live Trainer Support

Become a power user. Complement tutorial videos and FAQ guides on our in-depth Knowledgebase with personalized academy classes run by our training consultants. 

"Decibel Insight boasts an extremely enthusiastic, knowledgeable, and dedicated team, which really made the difference when deciding on a customer experience analytics partner."

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James Mitchell

Optimization Manager

Revealing Digital Behavior - Report

Applying data science to 2.2 billion user sessions

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